Connection Matters Speech & Language Pathology is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

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1. Information We Collect

We may collect personal information such as:

• Parent/carer and child’s name, age, and contact details

• Relevant medical, developmental, and educational history

• Information shared during assessments, therapy sessions, or enquiries

• Payment details (where applicable)

 

2. How We Use Your Information

Your information is used to:

• Provide assessment and therapy services

• Communicate with you about appointments, reports, and progress

• Prepare documentation for schools, doctors, or funding bodies (with your consent)

• Meet legal and professional record-keeping requirements

We will not use your information for any other purpose without your permission.

 

3. Sharing of Information

We may share information with:

• Other health or education professionals involved in your child’s care (with your consent)

• Funding or support services (with your consent)

• When required by law (e.g., mandatory reporting obligations)

We will always discuss and seek your permission before sharing information, unless required by law.

 

4. Storage and Security

• Records are stored securely in line with Australian privacy laws and Speech Pathology Australia’s Code of Ethics.

• Electronic records are password-protected, and paper records are stored securely.

• Information is kept for the legally required period and then securely destroyed.

 

5. Access and Correction

You have the right to:

• Request access to the personal information we hold about you or your child

• Request corrections if information is inaccurate or incomplete

 

6. Website and Online Contact

If you contact us through our website, email, or forms:

• We will only use your details to respond to your enquiry or provide services.

• We do not share your details with third parties for marketing.

• Our website may collect anonymous information (such as visitor numbers) for basic analytics.

 

7. Questions or Concerns

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Catharine Munro CPSP, BA (Hons I), MES, Dip SphComm, MSLP
📧 hello@cmsp.com.au
📞 0407 686 976

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Last updated: 9/17/2025